Frequently Asked Questions
Related Questions
Does our water contain fluoride?
Yes. Jacksonville does have fluoride. It is added post chlorination in the form of hydrofluorocyclic acid. The amount added results in fluoride equal to 1 ppm. This has been determined to be sufficient by the American Dental Association for healthy teeth.
Is our water considered “hard” or “soft”?
Jacksonville has moderately “hard” water.
What if I need my water turned off so I can make repairs?
Your water meter has a cut off valve that requires a key to be turned off. If you need your water turned off, we will be glad to send someone to your home to turn off your meter at no charge. Please do not try to turn your meter off yourself, because these valves break easily. If you break the valve, we will charge $95.00 to repair your meter. If you wish to have a HAND VALVE installed, this will be placed on the customer side of the meter and it is similar to a valve on an exterior faucet. You must hire a plumber for the installation.
What is the purpose of water quality report?
Where do I call if I see a stray dog or if I need rubbish picked up at the curb?
Please call the Police Department at (256) 435-6448 to report stray dogs. Jacksonville has a leash law for pets, and violators will be fined. Call the Street Department at (256) 435-3560 to request curb side pick-up.
Who is on the Board?
The Board is comprised of three members appointed for staggered terms by the Mayor and Council. The Board elects its own officers. Current members are: Michael Cole, Chairman; Mark Jones, Vice-Chairman; and Preston Buchanon, Secretary. The mayor serves as superintendent of the Water Works, Gas & Sewer Board and manages the Board’s daily operations.