Frequently Asked Questions
Related Questions
Yes. Jacksonville does have fluoride. It is added post chlorination in the form of hydrofluorocyclic acid. The amount added results in fluoride equal to 1 ppm. This has been determined to be sufficient by the American Dental Association for healthy teeth.
Jacksonville has moderately “hard” water.
We accept cash, checks and debit/credit cards. When paying by check, please write your account number on your check. Payments can be made online at jaxwaterworks.com. We are sorry, but we can not accept counter checks or two-party checks. Bank draft now available.
Your water meter has a cut off valve that requires a key to be turned off. If you need your water turned off, we will be glad to send someone to your home to turn off your meter at no charge. Please do not try to turn your meter off yourself, because these valves break easily. If you break the valve, we will charge $95.00 to repair your meter. If you wish to have a HAND VALVE installed, this will be placed on the customer side of the meter and it is similar to a valve on an exterior faucet. You must hire a plumber for the installation.
The Health & Sanitation charge (H&S) is a $12.06 fee assessed by the City of Jacksonville for maintenance and operation of the City Landfill and for keeping the streets clear of debris. It is not a fee for services rendered. The Water Works, Gas & Sewer Board collects this fee for the City government and transfers these funds each month to the City. Again, please direct all questions regarding this fee to City Hall at (256) 435-7611.
Click here to download the 2025 Water Quality Report
Click here to download the 2024 Water Quality Report
Click here to download the 2023 Water Quality Report
Click here to download the 2022 Water Quality Report
Click here to download the 2021 Water Quality Report
Click here to download the 2020 Water Quality Report
Click here to download the 2019 Water Quality Report
The Utility Office bills and collects the $24.12 garbage fee for the City of Jacksonville, and transfers the funds collected to the City each month. Since the Utility Office is only the billing and collection agency for the City, all calls and problems should be referred to City Hall’s City Clerks Office at (256) 435-7611, or Republic Services at (256) 237-7219.
The Board is comprised of three members appointed for staggered terms by the Mayor and Council. The Board elects its own officers. Current members are: Michael Cole, Chairman; Duff Wagoner, Vice-Chairman; and Preston Buchanon, Secretary. The mayor, Mark Jones, serves as superintendent of the Water Works, Gas & Sewer Board and manages the Board’s daily operations.